Recent Publications
- Image-based information: paintings in Wikipedia
- Ephemeral Storytelling With Social Media: Snapchat and Instagram Stories at the Brooklyn Museum
- Visitor journey mapping at the Museo Nacional Thyssen-Bornemisza: bringing cross-departmental collaboration to build a holistic and integrated visitor experience
- AI, Visitor Experience, and Museum Operations: A Closer Look at the Possible
- Museum Collections on Wikipedia: Opening Up to Open Access Initiatives